Shipping Policy

At Rare knots, each rug is carefully handcrafted and packed to ensure it reaches you safely. Please review our shipping policy below for complete details on order processing and delivery.

Order Processing

• All orders are processed within 2–3 business days after order confirmation.

• Made-to-order or customized rugs may require additional processing time, which will be communicated at the time of purchase.

• Orders are shipped on business days only (excluding Sundays and public holidays).

Domestic Shipping (India)

• We offer free shipping across India, unless stated otherwise.

• Estimated delivery time: 3-5 business days after dispatch.

• Delivery timelines may vary based on location and courier serviceability.

International Shipping

• We ship worldwide.

• International shipping charges, duties, and taxes (if applicable) are calculated at checkout or borne by the customer.

• Estimated delivery time: 7–14 business days, depending on destination and customs clearance.

• Rare knots is not responsible for delays caused by customs or local authorities.

Shipping Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery of your order.

Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your shipment.

Packaging

All rugs are securely packed and rolled (not folded) to maintain their shape and quality during transit.

Delays & Exceptions

• Delivery delays due to unforeseen circumstances such as weather conditions, logistics disruptions, or customs inspections are beyond our control.

• In such cases, we will keep you informed to the best of our ability.

Incorrect Address / Failed Delivery

• Please ensure your shipping address is complete and accurate.

• Rare knots is not responsible for delays or losses due to incorrect or incomplete addresses.

• Re-shipping charges may apply in case of failed delivery attempts.

Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with clear photos or videos for assistance.

Contact Us

For shipping-related questions, please contact us at:
Email: support@rareknots.com